Please, help a new player
The Ru tech support is just ignoring the whole situation.
I'm reaching out to you with what might be "illusory" hopes. You were recommended to me as I no longer know where to turn for information. I'm writing to everyone who is recommended as helpful.
Here’s the situation: I'm a new player in VALORANT and played from the 2nd to the 7th.
Everything was fine, but then I encountered a TPM 2.0 and Secure Boot error. I had no idea what that was, so I went searching for information.
It turned out to be some sort of trust program. I disabled VBS and some kind of virtualization because, according to what I found online, everything should work on Windows 10 without such tweaks.
But the game still wouldn't start and the error persisted.
Eventually, I contacted tech support. Their responses were basically "feeding me nonsense" (pardon the expression) because I don’t have TPM 2.0 and Secure Boot on my BIOS and system version. They advised me to change a BIOS setting related to Secure Boot (approximately) even though BIOS warned me, "Don't do this, you’ll break everything." Since I thought tech support wouldn’t give bad advice, I changed this setting.
As a result, the BIOS froze and wouldn’t reset for 5 hours. After this, my system crashed, and a memory slot got damaged.
My father helped me restore everything, and after all this, I decided to check how things were with VALORANT (I had played one game on my brother's laptop, the last one on the 7th, while waiting for repairs).
And I was "permanently banned" on my PC. Saying I was in a state of "permanent shock" is an understatement.
I played all night on the 6th with new friends, and "none of them got banned," which is important because you get banned for playing with a "cheater in the party," and I'm still in shock.
Tech support responds with scripts. I haven't played shooters (like CS 1.6) since childhood, and I really liked VALORANT, but support just doesn't want to help with the problem.
I'm reaching out to you with what might be "illusory" hopes. You were recommended to me as I no longer know where to turn for information. I'm writing to everyone who is recommended as helpful.
Here’s the situation: I'm a new player in VALORANT and played from the 2nd to the 7th.
Everything was fine, but then I encountered a TPM 2.0 and Secure Boot error. I had no idea what that was, so I went searching for information.
It turned out to be some sort of trust program. I disabled VBS and some kind of virtualization because, according to what I found online, everything should work on Windows 10 without such tweaks.
But the game still wouldn't start and the error persisted.
Eventually, I contacted tech support. Their responses were basically "feeding me nonsense" (pardon the expression) because I don’t have TPM 2.0 and Secure Boot on my BIOS and system version. They advised me to change a BIOS setting related to Secure Boot (approximately) even though BIOS warned me, "Don't do this, you’ll break everything." Since I thought tech support wouldn’t give bad advice, I changed this setting.
As a result, the BIOS froze and wouldn’t reset for 5 hours. After this, my system crashed, and a memory slot got damaged.
My father helped me restore everything, and after all this, I decided to check how things were with VALORANT (I had played one game on my brother's laptop, the last one on the 7th, while waiting for repairs).
And I was "permanently banned" on my PC. Saying I was in a state of "permanent shock" is an understatement.
I played all night on the 6th with new friends, and "none of them got banned," which is important because you get banned for playing with a "cheater in the party," and I'm still in shock.
Tech support responds with scripts. I haven't played shooters (like CS 1.6) since childhood, and I really liked VALORANT, but support just doesn't want to help with the problem.
