my account got hacked long time ago
I started playing the game in season 2 and originaly create the account by facebook login
I stopped playing the game and took long break and when i re-downloaded the game i found that my acount was hacked and someone linked his phone number
I claimed record 2 times and got rejected twice as you can see in the pic
My account id: 5113473402
Friend’s id that i used to play with in 2019/2020: 5256422166
Friend’s 2 id that i used to play with in 2019/2020: 5278439326
Used to play the game on my old phones Infinix note 2, Redmi not 5 pro, iPhone 5s, iPhone 6 and now on my iPhone 8 Plus
Got many proofs that the account belongs to me but the claim record keeps getting
I stopped playing the game and took long break and when i re-downloaded the game i found that my acount was hacked and someone linked his phone number
I claimed record 2 times and got rejected twice as you can see in the pic
My account id: 5113473402
Friend’s id that i used to play with in 2019/2020: 5256422166
Friend’s 2 id that i used to play with in 2019/2020: 5278439326
Used to play the game on my old phones Infinix note 2, Redmi not 5 pro, iPhone 5s, iPhone 6 and now on my iPhone 8 Plus
Got many proofs that the account belongs to me but the claim record keeps getting
Solution
Hello, @Biggy. Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
