unable to recover account
What more information does the PUBG mobile Operation team need to verify that the account was mine, I showed them screenshots of original username with the same UID before the hacker changed it and order numbers?
Solution
For security reason, the in-game customer service will not be able to tell you which part of the information you provided is wrong. You do not need to provide them any extra information that they did not request from you, and cross check the ones that they requested for.
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