Game Will Not Load

Every time I click Play to load up the game, it doesn't even make it past the main image loading screen, it just gets stuck there.

So far we have tried:

Reinstalling the Game
Updating to the Latest Version
Installing the Game through different Clients (Epic Games and Riot Website)
Using the official Riot Fixer
Updating computer Drivers to latest versions
Updating computer to latest version

Nothing seems to be working, we even contacted Riot and none of their suggestions have worked.

Has anyone else had this issue, and if so, how do we fix it ?

FFive Every time I click Play to load up the game, it doesn't even make it past the ma...

Support Agent•6/27/24, 4:27 AM

I'm sorry you're having trouble loading VALORANT. Given the extensive troubleshooting you've already done, here are some additional steps you might try:

**Run as Administrator:**
- Right-click the VALORANT shortcut and select 'Run as Administrator.'
**Check for Background Conflicts:**
- Close non-essential background applications that might conflict with VALORANT, such as other game launchers, overlay programs, or antivirus software.
**Check Secure Boot and TPM:**
- Issues with Secure Boot or TPM can affect VALORANT. Ensure Secure Boot is enabled in your BIOS/UEFI settings. Be careful: Enabling Secure Boot with Legacy BIOS may cause boot issues. Follow this guide: (https://support-valorant.riotgames.com/hc/en-us/articles/10088435639571-Troubleshooting-the-VAN9001-or-VAN-9003-Error-on-Windows-11-VALORANT)
**Network and Firewall Settings:**
- Allow VALORANT and Riot Client through your firewall: (https://support-valorant.riotgames.com/hc/en-us/articles/360048522893-Your-Firewall-VS-VALORANT)
**Check for Windows Updates and Compatibility:**
- Sometimes the issue can be with Windows itself. Make sure your Windows is up to date.

If these steps do not resolve the issue, please revisit the Riot Games support page or submit another ticket detailing the troubleshooting steps already taken: https://support-valorant.riotgames.com/hc/en-us.

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