subscription stuck between free and enterprise.
I started with a free tier and then moved to launch, but opted to pay through AWS marketplace. I paid for a month and then didn't renew.
Now when I visit again the aws marketplace, my existing subscription is no where to be found. Additionally neon still forces me to go to aws market place to manage the subscription, it mentioned the accountId and the entitlementId.
What is more neon behaves almost like I am in enterprise plan, there is the enterprise label next to my name, and in dashboard the compute says that it scales up to 8CU. But that is probably not true, since I am bound by the database size, and right now I tried to execute an sql only to get the
[53100] ERROR: could not extend file because project size limit (512 MB) has been exceeded Hint: This limit is defined by neon.max_cluster_size GUC11 Replies
other-emerald•17mo ago
Hey! Sorry to hear you're running into issues.
Are you able to create a support ticket from the console? If not, do you mind emailing support@neon.tech?
afraid-scarletOP•17mo ago
I was not able to creatae a ticket, I will send that email, thank you
other-emerald•17mo ago
Sorry again about the trouble and thank you for reaching out. I'll ping the team about the issue
afraid-scarletOP•17mo ago
hi again @Mahmoud . Still waiting for the support to come back to me after our last correspondence 36hours ago. My database is still read-only, users are not able to even login. This is fine now since we are pre-MVP, but should it happend post-MVP it would be a huge blowout for us. Do you have any SLA in launch tier?
other-emerald•17mo ago
Hey! Sorry for the inconvenience
Do you have any SLA in launch tierYou can expect an initial response time of 2 business days, from 6am to 6pm Pacific Standard Time (UTC -8), Monday through Friday, excluding public holidays in the United States.
other-emerald•17mo ago
Do you mind trying to restart your compute endpoint? You can do so by sending an API call to the restart compute endpoint https://api-docs.neon.tech/reference/restartprojectendpoint
Neon
Restart a compute endpoint
Restart the specified compute endpoint: suspend immediately followed by start operations.<br/>You can obtain a <button aria-label="Copy Code" class="rdmd-code-copy fa"></button>project_id by listing the projects for your Neon account.<br/>You can obtain an <button aria-lab...
other-emerald•17mo ago
Or you can ensure that the compute endpoint shuts down after a period of inactivity and when it scales back up the endpoint storage size limits will be updated
afraid-scarletOP•17mo ago
Thank you for your response: Tried it, I had two computes one read-only and the other read-write. I tried restarting both and in both cases I got the error
endpoint is not active, could not restartother-emerald•17mo ago
Hmm, this is definitely odd. Pretty sure the support team will be able to help out
afraid-scarletOP•17mo ago
Still no response though 😢
other-emerald•17mo ago
Do you mind DM-ing me your email?
the one you used to email support