Is there a way to contact customer service or someone from the game?
I need urgent help, my account was hacked on November 14, 2023, I previously reported illegal pages of uc recharges and entered the form to earn uc, since I am on the official pubg mobile latam server, they informed me that a certain number of reported pages I could earn uc, I reported uc pages but there was one time I entered a page and by mistake accepted the terms and conditions of the page, I thought nothing would happen but at that same moment after 1 hour it was formatted the cell phone and it was restarting from the factory, I thought nothing had happened, I restored the lost data and all that, I installed pubg mobile and it didn't let me log in, I did everything possible to recover my account, log in from phone number, email Until Twitter I couldn't log in, my account had been hacked and stolen, I made claim after claim but everything was rejected, they stole my Twitter, my email and they had unlinked my phone number, it wasn't until June 20 of this year I made a I complained through Twitter to recover my account and fortunately Twitter approved my complaint and I was able to log in that same day, but the guy who had stolen my account found out that I was able to recover my Twitter account, I was able to log in but the guy logged in quickly to be able to activate the secondary verification, but at that time I could see what had been logged in by a Samsung phone and apple by email that does not belong to me please I need help to be able to unlink the email to.* il.com does not belong to me and the phone number 78**16 does not belong to me. I need help, the account is linked to the Twitter account of Aurora_rara__ I will be leaving all the evidence on Twitter, please I need aid
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
