How to route Slack alerts to tenants
Hello,
I'm planning to allow my app's users to enable Slack notifications for tenant-wide events (for example, my app has a helpdesk component so whenever a new conversation is created, I need to send a notification to a channel in that specific tenant).
However, when playing with the integration I see that there is no tenantID connection of the Slack app, just the "Shareable URL" which has the subscriber ID in the URL.
Here's the set up of my app to help out with what I'm trying to achieve:
- My app has Organizations, which are mapped to Novu Tenants
- My app has Users, which are mapped to Novu Subscribers
- These Users can belong to 1-n Organizations
Can you help me set this up so that:
- A User installs the my Slack app (and thus the novu integration) in their own Slack
- Whenever there is a new Conversation in my app they, and only they, receive a notification
Thank you in advance!
I'm planning to allow my app's users to enable Slack notifications for tenant-wide events (for example, my app has a helpdesk component so whenever a new conversation is created, I need to send a notification to a channel in that specific tenant).
However, when playing with the integration I see that there is no tenantID connection of the Slack app, just the "Shareable URL" which has the subscriber ID in the URL.
Here's the set up of my app to help out with what I'm trying to achieve:
- My app has Organizations, which are mapped to Novu Tenants
- My app has Users, which are mapped to Novu Subscribers
- These Users can belong to 1-n Organizations
Can you help me set this up so that:
- A User installs the my Slack app (and thus the novu integration) in their own Slack
- Whenever there is a new Conversation in my app they, and only they, receive a notification
Thank you in advance!
