Account theft
Hello PUBG Company, my account was stolen a year ago 10 Months And I have chat with The person who stole it. I tried to send a complaint to restore my account, but the complaint need 6 months and my account stolen 10 months ago I have a lot of proofs
this picture when i win my friend and still in my mobile it's same my name in discord
my account from season 3 and i buy elite pass season 6-7-8-9 old seasons pls return my account
this picture when i win my friend and still in my mobile it's same my name in discord
my account from season 3 and i buy elite pass season 6-7-8-9 old seasons pls return my account
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation.
Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation.
Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
