ambitious-aqua

Error: "Actor" feature is not enabled for your account

Hello, All of my Actors recently stop working and return this error message:

{
    "error": {
        "type": "platform-feature-disabled",
        "message": "The \"Actors\" feature is not enabled for your account. Please upgrade your plan or contact [email protected]"
    }
}

{
    "error": {
        "type": "platform-feature-disabled",
        "message": "The \"Actors\" feature is not enabled for your account. Please upgrade your plan or contact [email protected]"
    }
}

I suspect the issue might be due to an unpaid invoice from July 7th, even though I paid other invoices on July 15th and 31st. The problem was caused by my PayPal account blocking duplicate transactions. I have manually paid the outstanding invoice, and the billing section now shows that all invoices are paid. However, my account is still experiencing the same issue. Is there something else I need to do to get my account working again? This is significantly affecting my job.

1 Reply

ondro_k•11mo ago

Hey @Duc Vu , could you share your username or email?

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Error: "Actor" feature is not enabled for your account

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