Novu•2y ago

In-app notification

In some workflow send and some workflow only display step created like the mentioned screenshot, so what is the issue how to debug that issue ?

Solution

I used this notification in rontend react https://web.novu.co/integrations/66438cbc197e97811b78d554
It doesn’t always show the learner that there is a new notification. Only on refresh.

Novu Cloud Dashboard

Jump to solution

Chirag parmarOP•8/2/24, 11:26 AM

@Support Any update on this ?

Pawan Jain•8/2/24, 11:47 AM

@Chirag parmar

Is this workflow a V2 workflow or you created this workflow using UI (drag and drop)

Chirag parmarOP•8/2/24, 11:49 AM

Not sure our owner created the workflow

Chirag parmarOP•8/2/24, 11:51 AM

So we have to update the workflow or need to do any settings for that ?

Pawan Jain•8/2/24, 11:54 AM

all your in-app notifications are stuck like this or this is happening with this particular workflow?

Chirag parmarOP•8/2/24, 11:56 AM

No, in some workflow sending and some workflow not sending

Chirag parmarOP•8/2/24, 11:57 AM

See example here even send from novu it's not works https://www.loom.com/share/cf1f61836ea743edbb4ab5839160e11b?sid=4a10b0e4-8c90-4137-95ef-c2492258320f

Loom

Activity Feed | Novu Cloud Dashboard - Google Chrome - 2 August 2024

Pawan Jain•8/2/24, 12:07 PM

Can you please share the transactionId for these triggers from activity feed where in-app is stuck at step created?

Chirag parmarOP•8/2/24, 1:24 PM

Sure this is trasaction id : 9945c702-1169-4c04-a5f2-a4191b605c209945c702-1169-4c04-a5f2-a4191b605c20

Chirag parmarOP•8/2/24, 1:24 PM

always not sending in app notification for this workflow

Pawan Jain•8/2/24, 5:31 PM

@Chirag parmar

Are you using webhook condition on this in-app step?

Pawan Jain•8/2/24, 5:32 PM

I see that webhook url is not sending response or unreachable

Chirag parmarOP•8/9/24, 10:54 AM

@Pawan Jain Not sure, in which place we have to set the webhook URL

Chirag parmarOP•8/9/24, 10:59 AM

We have to set URL here ?

Chirag parmarOP•8/9/24, 10:59 AM

Pawan Jain•8/9/24, 11:45 AM

Pawan Jain•8/9/24, 11:46 AM

https://v0.x-docs.novu.co/workflows/step-filters#securing-your-webhooks

Chirag parmarOP•8/9/24, 12:05 PM

@Pawan Jain Thank you I will review it and let you know if any question

Pawan Jain•8/12/24, 6:26 AM

@Chirag parmar

Checking on this if you get chance to look into this? Can I help?

Chirag parmarOP•8/14/24, 11:29 AM

@Pawan Jain I'm used to using webhooks follow this document but in https://v0.x-docs.novu.co/workflows/step-filters#securing-your-webhooks not provided which type of response do we have to send ??
can you please explain to me which type of response I need to send in the webhook response?

Pawan Jain•8/14/24, 11:30 AM

@Chirag parmar

Response can be in JSON format and key value pairs can be used in conditions

Chirag parmarOP•8/14/24, 11:31 AM

Also can we send nested level object in webhook responce and how to set condition for that ?

Pawan Jain•8/14/24, 11:31 AM

Can you share the example response

Pawan Jain•8/14/24, 11:31 AM

you can access nested keys using dot .

Chirag parmarOP•8/14/24, 11:32 AM

Also response will send as paylaod ?

Pawan Jain•8/14/24, 11:32 AM

key1.key2.key3.

CChirag parmar Also response will send as paylaod ?

Pawan Jain•8/14/24, 11:32 AM

POST request to webhook will have these details in body

Chirag parmarOP•8/14/24, 11:33 AM

Or just pass like this
Like I added condition
if test equal "dev" then send email so for that I will pass the response as below it is okay ?
{
"test" : "dev"
}

Pawan Jain•8/14/24, 11:34 AM

Yes it should work

Chirag parmarOP•8/14/24, 11:34 AM

Thank you so much

Pawan Jain•8/14/24, 11:34 AM

make sure response is exact in this format

Chirag parmarOP•8/14/24, 11:35 AM

Yes, Got it

Pawan Jain•8/14/24, 11:53 AM

@Chirag parmar
Did you get chance to test it?

Chirag parmarOP•8/14/24, 12:11 PM

Yes, works fine one last question

Chirag parmarOP•8/14/24, 12:12 PM

Once we send the email can we check the webhook API response in any place or activity log?

Pawan Jain•8/14/24, 12:14 PM

Currently No

Pawan Jain•8/14/24, 12:14 PM

Would you like to share the usecase?

Chirag parmarOP•8/14/24, 12:24 PM

Not any use case but my client want this

Pawan Jain•8/14/24, 12:59 PM

Ohh Okay

Pawan Jain•8/14/24, 1:00 PM

I will share the feedback with the team. Let me know if I can help with anything else

Chirag parmarOP•8/22/24, 8:06 AM

Hello @Pawan Jain

Novu_Bot•8/22/24, 8:06 AM

@Chirag parmar, you just advanced to level 5!

Solution

Chirag parmar•8/22/24, 8:07 AM

I used this notification in rontend react https://web.novu.co/integrations/66438cbc197e97811b78d554
It doesn’t always show the learner that there is a new notification. Only on refresh.

Novu Cloud Dashboard

Chirag parmarOP•8/22/24, 8:07 AM

So it's default behaviour or we have to do any settings for that ?

Pawan Jain•8/22/24, 2:37 PM

@Chirag parmar

I see, it is an in-app integration

Pawan Jain•8/22/24, 2:38 PM

Each new notification will trigger this event. Do you see any error in console or network tab?

Chirag parmarOP•8/23/24, 9:26 AM

NO, but we need to refresh the page sometimes

Pawan Jain•8/26/24, 11:33 AM

@Chirag parmar

It will be helpful if you can share some screen recording of the issue. We will be able to debug the issue

Chirag parmarOP•9/4/24, 10:20 AM

@Pawan Jain I want to implement this https://docs.novu.co/recipes/workflows/multi-workflow-digest

Chirag parmarOP•9/4/24, 10:20 AM

It will work with node js or react js ?

In-app notification

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