[17:35:34 INFO]: player lost connection: Kicked for exceeding packet rate limit

Does anyone know if it's possible to prevent this kick? a player really struggling but it seems to be there wifi possibly?

anything I can do to help the situation or no?

[17:35:34 INFO]: Georgeb1120 lost connection: Kicked for exceeding packet rate limit

Player claims:
When he takes any sort of damage he is kicked from the server. example; fall dmg or a cactus
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