i was recently banned for 10 years by pubg for violating their terms by using an emulator (bluestacks 5) to login and check my account as my main device is broken. Pubg mentions detecting the use of an emulator and says that youll be matched with other emulator players. How do i get my account unbanned considering ive already filed a claim? and if they say youll be matched with other emulator players how can they ban you for it?