ยฉ 2026 Hedgehog Software, LLC

TwitterGitHubDiscord
More
CommunitiesDocsAboutTermsPrivacy
Search
Star
Setup for Free
Cloudflare DevelopersCD
Cloudflare Developersโ€ข2y agoโ€ข
8 replies
Muon

Cannot purchase zero trust plan

I'm trying to "purchase" the free plan for for zero trust to test/demo CF on a personal account to see if it is a good fit for my company.

Trying to purchase the free plan fails with both paypal and visa. I tried in incognito, I tried recreating my billing address, deleting and re-adding credit cards, etc.

Chrome devtools show 500 error code for POST to
.../subscriptions
.../subscriptions
and response
'errors : [{code: 1000, message: "Internal Server Error"}]'
'errors : [{code: 1000, message: "Internal Server Error"}]'
.

I've created a ticket 01037145 but this didn't show in my tickets list. Since then the tickets list now just redirects me to
https://developers.cloudflare.com/support/account-management-billing/cannot-locate-dashboard-account/?ErrorCode=41&ErrorDescription=Execution+error&ErrorDetails=DML%3AInsert+failed.+First+exception+on+row+0%3B+first+error%3A+UNKNOWN_EXCEPTION%2C+portal+account+owner+must+have+a+role%3A+%5B%5D
https://developers.cloudflare.com/support/account-management-billing/cannot-locate-dashboard-account/?ErrorCode=41&ErrorDescription=Execution+error&ErrorDetails=DML%3AInsert+failed.+First+exception+on+row+0%3B+first+error%3A+UNKNOWN_EXCEPTION%2C+portal+account+owner+must+have+a+role%3A+%5B%5D
where I am told to free accounts can't view tickets or something?

This issue (and seeing others with tickets that have been waiting for months) is somewhat putting me off recommending CF ZT...
Cloudflare Developers banner
Cloudflare DevelopersJoin
Welcome to the official Cloudflare Developers server. Here you can ask for help and stay updated with the latest news
85,042Members
Resources

Similar Threads

Was this page helpful?
Recent Announcements

Similar Threads

Zero Trust Standard Plan
Cloudflare DevelopersCDCloudflare Developers / general-help
6mo ago
Cannot remove Zero Trust groups
Cloudflare DevelopersCDCloudflare Developers / general-help
3y ago
Cant change Zero Trust sub plan...
Cloudflare DevelopersCDCloudflare Developers / general-help
2y ago
Zero trust
Cloudflare DevelopersCDCloudflare Developers / general-help
13mo ago