regarding my account being stolen
Hi,
I would like to get help regarding my account being stolen. How can I submit this? I cannot access the account at the moment. Everything in the account has been changed. I would like to contact support directly. Is there a way? I would be grateful for your help.
Thanks so much
Best regards
My_Account_Was_Hacked
I would like to get help regarding my account being stolen. How can I submit this? I cannot access the account at the moment. Everything in the account has been changed. I would like to contact support directly. Is there a way? I would be grateful for your help.
Thanks so much
Best regards
My_Account_Was_Hacked
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
