Production pod suddenly unreachable, how long can I expect this to last for? (Please provide ETA)
Hi, I have an On-Demand Secure Cloud pod that runs the backend for my app. My app is now not working, and the pod has the message in the screenshot. How long can I expect this to last for? Minutes? Hours?
19 Replies
@Mandragora.ai
Escalated To Zendesk
The thread has been escalated to Zendesk!
Thanks. I have created a ticket. I have emailed support. This is the third hours long outage in three months. The first lasted a day and a half. This can't keep happening with mission critical infrastructure.
Unknown User•15mo ago
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I hope so
Unknown User•15mo ago
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When you say "which cloud", i assume that means secure vs community? I'm on secure cloud. Canada region
I'm in the process of setting up skypilot now to hopefully have some better stability
Unknown User•15mo ago
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will do, so far its been very intuitive to set up. still need to figure out where to host the gateway, but running locally its already working, was trivial; about ~15 minutes to connect my app to it.
Unknown User•15mo ago
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yeah, will probably use DO, i've already got a couple apps running on App Platform. Cant use Runpod to host the gateway to get around runpod issues, not reliable enough 😉
Unknown User•15mo ago
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I sure hope it doesn't actually take support this long to respond.
Unknown User•15mo ago
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Bummer, thats a dealbreaker for us if it pans out that way.
I worked around it by creating a second instance of the pod and updating my app to point to that. Same cloud, same region, same spec
The first instance is still buggered.
Unknown User•15mo ago
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Nah, it occured to me to try this before i fully deployed skypilot. I will get back to skypilot in the coming days, but its no longer an emergency, and I have more pressing matters to attend to.
Unknown User•15mo ago
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Thanks BTW, the little bit of back and forth here really helped keep me sane. I would have become increasingly frustrated if I was just faced with silence.
Unknown User•15mo ago
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