section 7

I didn't use any cheats, but I got banned. I'm sending a ticket for it, but it seems like it's not being looked at. I was playing in the evening, I woke up in the morning, my account was banned, but I didn't get a hwid ban. I'm sending a ticket to find out why I got banned, but the bot marks my ticket as resolved, saying you will get information about it. What should I do?