ROYAL PASS
I bought the Royal pass 1-100 I used a 90 UC voucher but I only got 50 rp one and the system deducted 630 UC from my account please help fast
Solution:Jump to solution
Hello, @πππzyΓ±! You may not be able to use this voucher If you are attempting to buy the Elite Pass (level 100) with another 360 UC.
If you have any feedback or improvement ideas in this regard, please feel free to use https://pubgmobile.live/feedback. Thank you....
11 Replies
@Quendi
It is also not letting me use another voucher to buy the rest of the 50 RP
Solution
Hello, @πππzyΓ±! You may not be able to use this voucher If you are attempting to buy the Elite Pass (level 100) with another 360 UC.
If you have any feedback or improvement ideas in this regard, please feel free to use https://pubgmobile.live/feedback. Thank you.
But i originally bought 100 rp but it deducted the price of 100 but gave me only 50
@Quendi
Please check through the in-game customer service currency turnover feature and share a screenshot from there if this is the case, @πππzyΓ±.
You can navigate to customer service page from your Account settings and select Shortcut Tools > Currency Turnover > select UC option from top-right.
@Quendi
@Quendi @.NadΓ―a.π΄ sorry to mention you guys but I lost my UC due to a malfunction in the server so please help me
I originally bought 100 rp for 720 UC but I used a 90uc voucher so the total was 630 UC but the system only gave me 50 rp and deducted 630 UC from my account
Proof
Please someone help me
@EdnaKali/Shynt'lyn NA γ· or any staff members or moderator
I don't know what to do please help me
Please reach out to the in-game customer service for further assistance with this. You can contact the customer service through your Account settings using the Customer Service option located at the bottom. You may open a new ticket and share this screenshot along with a description of the issue.
If your issue not resolved after you have received a response from the customer service, you may let us know here.
I sent my report yesterday and received a message today they just said that " the UC purchase system is being updated reach out to other help Andminstrators for more help"
What should I do
Can you share a screenshot of it, @πππzyΓ±?