Our Domain Plan is not upgrading even after bills are paid

Hello there!

We just upgraded our domain plan from Free to Business ($2400 year) and its not upgrading automatically. All the bills are successfully paid and its been longer than two business days.

I have opened a support ticket but its been a week, no response.

Since our account (ebinex@proton.me) still "Free", there is no access to the dashboard to follow up with the support ticket.

Please help!
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