HTTP Error 403.14 - Forbidden - Help me
Hello Cloudflare Support,
I am from Brazil and I work in the IT department at Shopping Vida. We are experiencing an issue with our website, "www.atakashow.com.br," which is currently down and showing the following error: HTTP Error 403.14 - Forbidden.
The issue appears to be related to our Cloudflare configuration. A former employee, who was responsible for setting up and managing our Cloudflare account, was recently let go. Since then, we have lost access to the account, as the recovery email is linked to the former employee's personal email, which is not associated with our corporate email. We no longer have contact with this individual, and the recovery options for the Cloudflare account are inaccessible to us.
We have some details about the website and its configuration, but for security reasons, I will not disclose them here. However, I did run an nmap scan and gathered some information about the site's open ports.
Our website uses Cloudflare as a proxy, and it has multiple open ports for HTTP and HTTPS services. It is strongly protected, and several SSL certificates are in place for encryption. Despite this, we are receiving the "HTTP Error 403.14 - Forbidden" message when trying to access the site.
I have tried calling the Cloudflare support numbers listed on the website, but unfortunately, I haven't had any success in getting through. We are seeking a concrete response to this issue, as we need our website to be active again, and the support available in Brazil is very limited.
Could you please provide the correct contact email or any necessary steps we can take to resolve this issue as soon as possible?
Thank you for your assistance,
David Rodrigues
IT Department, Shopping Vida.
I am from Brazil and I work in the IT department at Shopping Vida. We are experiencing an issue with our website, "www.atakashow.com.br," which is currently down and showing the following error: HTTP Error 403.14 - Forbidden.
The issue appears to be related to our Cloudflare configuration. A former employee, who was responsible for setting up and managing our Cloudflare account, was recently let go. Since then, we have lost access to the account, as the recovery email is linked to the former employee's personal email, which is not associated with our corporate email. We no longer have contact with this individual, and the recovery options for the Cloudflare account are inaccessible to us.
We have some details about the website and its configuration, but for security reasons, I will not disclose them here. However, I did run an nmap scan and gathered some information about the site's open ports.
Our website uses Cloudflare as a proxy, and it has multiple open ports for HTTP and HTTPS services. It is strongly protected, and several SSL certificates are in place for encryption. Despite this, we are receiving the "HTTP Error 403.14 - Forbidden" message when trying to access the site.
I have tried calling the Cloudflare support numbers listed on the website, but unfortunately, I haven't had any success in getting through. We are seeking a concrete response to this issue, as we need our website to be active again, and the support available in Brazil is very limited.
Could you please provide the correct contact email or any necessary steps we can take to resolve this issue as soon as possible?
Thank you for your assistance,
David Rodrigues
IT Department, Shopping Vida.
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