Account Recovery Request: Hacked and Locked Out
Dear PUBG Support Team, 
I am writing to report that my PUBG account has been hacked, and I am unable to access it. I believe my account was compromised when the hacker unlinked my Google account, preventing me from logging in.
I kindly request your assistance n recovering my account and restoring my access. Please let me know what further information or documentation you need to assist me in this matter.
Thank you for your prompt attention to this issue. I look forward to your response.
Sincerely,
I am writing to report that my PUBG account has been hacked, and I am unable to access it. I believe my account was compromised when the hacker unlinked my Google account, preventing me from logging in.
I kindly request your assistance n recovering my account and restoring my access. Please let me know what further information or documentation you need to assist me in this matter.
Thank you for your prompt attention to this issue. I look forward to your response.
Sincerely,
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
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