Guidelines for Writing a Good Support Thread
Guidelines for Writing a Good Support Thread
To help us assist you efficiently, please follow these guidelines when creating a support thread:
Use Appropiate Tags: Tags allows us to get an insight on which platform you are using CrowdSec and tailor our response to this platform.
Be Specific: Clearly describe the issue you’re experiencing. Include relevant details such as error messages, configurations, and steps you’ve taken. The more information you provide, the easier it is for us to help.
Check the Documentation First: Before posting, have you reviewed our troubleshooting guide? It contains valuable information that might help you resolve your issue on your own.
https://docs.crowdsec.net/u/troubleshooting/intro
Mention Your Attempts: Let us know what solutions or troubleshooting steps you’ve already tried. This saves time and helps us better understand your situation.
By following these steps, you’re making it easier for us to support you effectively. Thanks for your cooperation!
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