how to recover pubg account with just an id
my sister cannot open her pubg account bc she factory reset her phone without memorising her twitter account that is linked to pubg, she doesnt remember twitter account nor the gmail, she made that gmail account only for pubg, she is not using it , i have her id in pubg only, how can she have access to her account again please?
Solution
Hello, @Nawres!
To begin with, it is recommended to reach out to the customer service of the relevant social media account linked to the PUBG MOBILE account. You can contact X customer service through https://help.x.com/en and Google customer service through https://support.google.com/.
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a Recovery request through the community support form.
To begin with, it is recommended to reach out to the customer service of the relevant social media account linked to the PUBG MOBILE account. You can contact X customer service through https://help.x.com/en and Google customer service through https://support.google.com/.
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a Recovery request through the community support form.
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