Xata•14mo ago

FetcherError: Internal Error

When trying to write to our non-postgres DB, we are currently getting the cryptic error:

FetcherError: Internal Error (Request ID: f347ce16-76ee-945f-81df-51cf8d1f6e59)

{
  status: 500,
  errors: [
    {
      message: 'Internal Error (Request ID: f347ce16-76ee-945f-81df-51cf8d1f6e59)',
      status: 500
    }
  ],
  requestId: 'f347ce16-76ee-945f-81df-51cf8d1f6e59',
  cause: undefined
}

FetcherError: Internal Error (Request ID: f347ce16-76ee-945f-81df-51cf8d1f6e59)

{
  status: 500,
  errors: [
    {
      message: 'Internal Error (Request ID: f347ce16-76ee-945f-81df-51cf8d1f6e59)',
      status: 500
    }
  ],
  requestId: 'f347ce16-76ee-945f-81df-51cf8d1f6e59',
  cause: undefined
}

FetcherError: Internal Error (Request ID: f347ce16-76ee-945f-81df-51cf8d1f6e59)

{
  status: 500,
  errors: [
    {
      message: 'Internal Error (Request ID: f347ce16-76ee-945f-81df-51cf8d1f6e59)',
      status: 500
    }
  ],
  requestId: 'f347ce16-76ee-945f-81df-51cf8d1f6e59',
  cause: undefined
}

FetcherError: Internal Error (Request ID: f347ce16-76ee-945f-81df-51cf8d1f6e59)

{
  status: 500,
  errors: [
    {
      message: 'Internal Error (Request ID: f347ce16-76ee-945f-81df-51cf8d1f6e59)',
      status: 500
    }
  ],
  requestId: 'f347ce16-76ee-945f-81df-51cf8d1f6e59',
  cause: undefined
}

How can we identify the cause? We currently cannot write to the database anymore (Edit: for some requests, some others still seem to work).

cmck•11/4/24, 11:03 AM

Hi Michael, thanks for reaching out. We've identified the issue and have pushed a fix for your workspace and branch. Can you confirm on your end if everything is working as expected?

Michael SchaufelbergerOP•11/4/24, 11:06 AM

I'll check.
Hmm, at least the

dev

dev

branch still seems to be erroring (500).

Michael SchaufelbergerOP•11/4/24, 11:10 AM

On the main it's also not working yet:

{
  status: 500,
  errors: [
    {
      message: 'Internal Error (Request ID: 01241ae7-1465-9be1-b849-9c82950e91da)',
      status: 500
    }
  ],
  requestId: '01241ae7-1465-9be1-b849-9c82950e91da',
  cause: undefined
}

{
  status: 500,
  errors: [
    {
      message: 'Internal Error (Request ID: 01241ae7-1465-9be1-b849-9c82950e91da)',
      status: 500
    }
  ],
  requestId: '01241ae7-1465-9be1-b849-9c82950e91da',
  cause: undefined
}

cmck•11/4/24, 11:10 AM

Ok thanks for pointing that out, we're investigating and I'll have an update for you shortly.

cmck•11/4/24, 11:29 AM

Hi Michael, we've pushed another fix. Can you verify on your end if the issue is resolved?

Michael SchaufelbergerOP•11/4/24, 12:25 PM

Hi @cmck
It doesn't work yet.

cmck•11/4/24, 12:25 PM

Thanks for verifying, sorry to hear that. Can you link a recent request ID that is receiving a 500 error?

Michael SchaufelbergerOP•11/4/24, 12:29 PM

dev
a1393232-867b-942b-a74f-49ce1d7dfc7c

main
68d7c44a-d440-9941-be31-48a008e2d79f

cmck•11/4/24, 12:30 PM

Thanks Michael, we'll take a look.

cmck•11/4/24, 1:10 PM

Hi, @Michael Schaufelberger we made another change, can you verify? Again, thanks for bearing with us.

Michael SchaufelbergerOP•11/4/24, 3:47 PM

Hmm, it's still not working unfortunately. d7258e92-ba12-9c88-bb0f-6b545a222c5c

cmck•11/4/24, 3:50 PM

Thanks for the update and apologies for any inconvenience. If possible, could you please enable support access to your database ? You can toggle this on in the workspace settings.
https://support.xata.io/hc/en-us/articles/16775415603997-Allowing-Support-to-access-your-Workspace

Michael SchaufelbergerOP•11/4/24, 3:56 PM

This should alreadybe the case

cmck•11/4/24, 3:59 PM

great, thanks Michael, we'll take a look now.

cmck•11/4/24, 5:02 PM

We've created an outbound support ticket to track this issue more effectively, thanks for bearing with us.

Triqueta Ventures•11/8/24, 12:37 PM

Hi @cmck I'm experiencing the same issue, Internal Error (Request ID: 43d6a80c-c562-9aaf-8958-38e60e35064f). I actually can edit but i cant create records

cmck•11/8/24, 12:53 PM

Thanks for pointing this out, we'll investigate.

cmck•11/8/24, 1:25 PM

We've pushed a fix, can you confirm the issue is resolved on your end?

Triqueta Ventures•11/8/24, 1:48 PM

Yeah! Thanks for the fix, if I have any other problem I'll let you know.

{ status: 500, errors: [ { message: 'Internal Error (Request ID: 01241ae7-1465-9be1-b849-9c82950e91da)', status: 500 } ], requestId: '01241ae7-1465-9be1-b849-9c82950e91da', cause: undefined }

FetcherError: Internal Error

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