Need help with renewing two-factor authentication.

I have an account that I have been using for a very long time.

services@jetup.digital

I remember the password from the account. 100% remember.
but I lost my computer that I used before. And the Two-Factor Authentication mmeter does not let me into my account.

Could you please disable authorization for this account or somehow help me get into my account.???

I need to pay for my domains otherwise I will lose them((

Artem OsyadliyOP•11/14/24, 7:29 AM

I check all of this (but not help).

To help with any two-factor authentication (2FA) questions related to a Cloudflare dashboard account, we can only discuss this directly with the user of the same email address. Before we can assist you directly, you must follow the process under the “Recover your account” section of our two-factor authentication (2FA) guide. If that automated recovery process fails, you will be guided to submit a ticket to us from within the tool.

Cloudflare Docs

Two-factor authentication | Cloudflare Fundamentals docs

Two-factor authentication (2FA) allows user account owners to add an additional layer of login security to Cloudflare accounts. This additional authentication step requires you to provide both something you know, such as a Cloudflare password, and something you have, such as an authentication code from a mobile device.

Artem OsyadliyOP•11/14/24, 7:31 AM

I try to two-factor recovery

Flare•11/14/24, 8:18 AM

These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.

If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email

Artem OsyadliyOP•11/14/24, 9:08 AM

@FloppyDisk @Helpflare I remember the email and I remember the password, that's all ok. I don't have a key for two-factor authentication and I can't recover it.

Artem OsyadliyOP•11/14/24, 9:13 AM

yes I try before

Artem OsyadliyOP•11/14/24, 9:15 AM

Need help with renewing two-factor authentication.

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