Valorant Account Wrongfully Compromised
Recently my valorant account was suspended pernamently because a cheater hacked into my email and got into my account, I was wondering how I can get proof or any ideas would be welcomed.
JHi @Aiko :e1_sparkles:
Do you have email confirmation Enabled on your account? Or is Disabled? Have you received a message in your e-mail informing you that the e-mail has changed to an account? I also want to point out that everything I write are my own opinions and suggestions. I can't know what Riot knows and what Riot sees, etc.
Do you have email confirmation Enabled on your account? Or is Disabled? Have you received a message in your e-mail informing you that the e-mail has changed to an account? I also want to point out that everything I write are my own opinions and suggestions. I can't know what Riot knows and what Riot sees, etc.
C@Aikoγ
Sorry to hear this happened! First and foremost just a few things.
https://support-valorant.riotgames.com/hc/en-us/requests/new?ticket_form_id=360003885734
Also please reference this for the future:
tips to protect your Riot/VAL account:
Sorry to hear this happened! First and foremost just a few things.
- Have you used any 3rd party websites and/or applications that require your Riot login credentials?
- Have you already submitted a ticket with Riot support under βaccount recoveryβ?
- To reference @jjessiee question, did you ever receive an email stating an email change
- Have you taken steps to secure your account?
https://support-valorant.riotgames.com/hc/en-us/requests/new?ticket_form_id=360003885734
Also please reference this for the future:
tips to protect your Riot/VAL account:
- never share your account or account creds with ANYONE (they can then be shared with additional people without your knowledge, or your account taken over by the other person, and this happens all the time).
- never login into any site with your Riot credentials other than http://authenticate.riotgames.com/. this includes 3rd party applications that ask for your Riot credentials. for any applications that use our official 3rd party API, you should be redirected to this site to log in. if not, don't do it or your credentials can be compromised due to malicious apps, insecure storage/transmission, or session hijacking.
- add 2FA to your Riot account (https://support-leagueoflegends.riotgames.com/hc/en-us/articles/4415714343187-Two-Factor-Authentication-How-to-FAQ)
- add 2FA to the email account tied to your Riot account
- make sure that your Riot account and associated email account do not share the same password.
- verify your email on your Riot account so that the settings can't be changed without access to that email (https://support-leagueoflegends.riotgames.com/hc/en-us/articles/201751744-Email-Verification-FAQ)
- if you have already been hacked and have an alternate email, change the email tied to your Riot account to a different email address.
- if you have already been hacked, change the password on both your Riot account and associated email account.
- if you have already been hacked, go to https://account.riotgames.com/ and click LOG OUT EVERYWHERE under Login Management.
- see https://support-leagueoflegends.riotgames.com/hc/en-us/articles/4402981557267-Protecting-Your-Account for more tips.
οΏ½I am not completely sure how I was hacked but yes I have submitted a ticket and changed all my passwords and email, additionally I saw that there were 2 codes sent in my email that werenβt from me so Im genuinely not sure how they got my email
οΏ½I only got an email for a verification code which the supposed hacker used, but I was able to change everything else in time but when I logged into my account I was loaded mid game and straight after the game I was hit with a perma ban
οΏ½I also saw that my teammates were talking about a cheater when I got on which I think was the person on my account
JCan I take a look at the account tracker?
οΏ½Aikoγ
#Aceu
οΏ½also
οΏ½what if I had forgotten the birthday I put in on my acc
JHave you bought any kind of Boosting / Elo etc
οΏ½nope
οΏ½I have 1k spent
οΏ½2k hrs
οΏ½hit immortal many times
JYeah I see
οΏ½so idk if u trust me
οΏ½but I wouldnβt cheat on a acc
οΏ½scratch that
οΏ½a game even
Jmy opinion doesn't matter in this case
οΏ½uhm
οΏ½is this a good thing
οΏ½
οΏ½I blocked email cuz it was my first email used on the account
JWhat is that
οΏ½Idk
οΏ½it popped up when I was doing ticketβ¦
οΏ½random but
οΏ½do u know if riot has access to who logins to a certain account
οΏ½like location n stuff
JDid you get the answer?
L
οΏ½idk whatβs happening, I keep getting a reply of going to a ticket I donβt have access to
οΏ½nvm
οΏ½I havenβt gotten a response tho
οΏ½been almost 24 hrs should I be worrying
JUmm. It can be busy there. Have to wait in peace.
οΏ½is this a good thing
οΏ½
οΏ½says activity 9 mins ago ut
οΏ½no response
Ltakes 1-3 days
οΏ½@lyra yo could u help w smth rq
