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Novu3w ago
Vivek

Using multiple WA template in single workflow

Use case: workflow has 3 component 1. send whatsapp message with template 1 2. wait for sometime 3. send whatsapp message with template 2 now as per documentation, I can give template variable in overrides options (like this - https://docs.novu.co/integrations/providers/chat/whats-app#step-5-send-a-test-notification-from-novu) but here I've 2 different template with different variable - how to provide the same in trigger API?
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3 Replies
Dima Grossman
Dima Grossman3w ago
Hi Vivek, unfortuently currently only a single template is allowed with whatsapp templates. You would have to split this in to 2 different workflows at the moment
Dhiraj
Dhiraj3w ago
Hi, Dima, We have a use case where we need to send SMS and WhatsApp messages in a single flow, but using two different numbers for same subscriberId. Is this achievable?
Dima Grossman
Dima Grossman3w ago
Unforuently not, a subscriber currently only have a single phone for sms.
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