How can a permanent item expire?

Due to the old login bug XSuit went back to lv 2 from 3 but items expired?
No description
Solution:
Then please wait until they reply back to you. If you do not find the reply helpful you can either create a post regarding this on the support subreddit or #requests.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
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8 Replies
delfin
delfin2w ago
Hello @Pain! Could these be time limited Star Fragments obtained from the X-Suit spin?
Pain
PainOP2w ago
it's not
Pain
PainOP2w ago
No description
Pain
PainOP2w ago
long story: I had this bug who logged a random person into account and he used my stuff. but i got mostly but not the star fragement item back for some reason you can see in the pic i made an in game submit it was a permanent star fragment
delfin
delfin2w ago
Got you. Have you tried contacting the customer service again after the Star Fragments expired?
Pain
PainOP2w ago
i did yeah
Solution
delfin
delfin2w ago
Then please wait until they reply back to you. If you do not find the reply helpful you can either create a post regarding this on the support subreddit or #requests.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Pain
PainOP2w ago
ok thanks
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