Help me

What I do now? I can possibly show video proof
No description
Solution:
Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
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8 Replies
Solution
.Ṇadïa.🌴
Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further. If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
TheDamNZ
TheDamNZOP3w ago
What if I showed a video of my partner playing with me Is that enough evidence ig for them to get the account back or do we need more information
.Ṇadïa.🌴
You will only need to provide what they have requested, not something that you consider it as an evidence that they did not mention about.
TheDamNZ
TheDamNZOP3w ago
Thanks but is this real
TheDamNZ
TheDamNZOP3w ago
No description
mrunknown
mrunknown3w ago
@TheDamNZ no he is a scammer
.Ṇadïa.🌴
This is a scam, this user is also not in our Discord server too. Please do not contact anyone who claims to be a support agent on Discord. For account-related issues, we recommend that you contact the in-game customer service.
TheDamNZ
TheDamNZOP3w ago
👍🤍
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