Help, I Want restore my account

My account was stolen, how do I restore it, I don't have access to it, I logged in for 10 minutes and it immediately got kicked out... There is a device on which I played more than 1000 hours on the account. Help
Solution:
Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further....
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r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
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4 Replies
Polakrodak77
Polakrodak772w ago
How did it happen? @James_Salvatore
James_Salvatore
James_SalvatoreOP2w ago
I suspect that my classmate hacked my email and played on my account, I am in great pain
Polakrodak77
Polakrodak772w ago
Can you log in to your account? And how did he log in to your account?
Solution
.Ṇadïa.🌴
Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further. If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
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