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Immich6mo ago
nwicone

Synology quicksync

Hello, I have a DS218+ and I know it's compatible with quicksync for hardware transcoding. I tried to make it Work but my Nas is not recognized as quicksync compatible for immich. Has anyone made it work ?
18 Replies
Immich
Immich6mo ago
:wave: Hey @nwicone, Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker compose ps docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy Checklist 1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: I have read applicable release notes. 3. :ballot_box_with_check: I have reviewed the FAQs for known issues. 4. :ballot_box_with_check: I have reviewed Github for known issues. 5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting. 7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Mraedis
Mraedis6mo ago
6. ☑️ I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting. Well that's a lie
nwicone
nwiconeOP6mo ago
Log : An error occurred while configuring transcoding options: Error: No QSV device found It's a general question, I'm not sure logs will help you that much 😅 I know you said quicksync in immich is for 7th gen or higher, I juste want to make sure Synology Nas will then never be compatible With immich requirements even if they are compatible with quicksync
Mraedis
Mraedis6mo ago
It says logs, compose, and env file 😉 the compose part is especially required here
nwicone
nwiconeOP6mo ago
Okay, I will provide it tonight, thank you In fact I think it's easier than that. If you know it should work with Synology I can share all détail to know why it's not working with me. But if you already know that hardware transcoding is not working with Synology I don't need to share all détail.. So can you confirm to me that hardware transcoding should work or not with Synology NAS ? Following your doc the answer is no : You must have a 9th gen Intel CPU or newer But this seems odd to me given that Synology is the world leader in NAS and many support Quicksync
Mraedis
Mraedis6mo ago
It says "For VP9 to work" Which is a newer codec that is not in the older generations of intel CPUs
Tempest
Tempest6mo ago
Synology runs a super dated kernel, I managed to get hardware acceleration working, however haven't had a need for transcoding so haven't dug into it Immich isn't officially supported on any specific hardware to my knowledge, so a question like that usually won't get answered
nwicone
nwiconeOP6mo ago
How have you done ?
Tempest
Tempest6mo ago
I followed the guides, and pinpointed a bug (that since has been patched) with one of the admins that was causing an issue with openvino. If you're having issues, the only real way to get help is to share what the bot asks you for, and then anything else the community members ask for. Everyone is just trying to help after all. Then again my experience has nothing to do with transcoding / quicksync as that's what you're asking about
nwicone
nwiconeOP6mo ago
Most people need transcoding because every HDR video is transcoded.. HDR is by default on any new phone..
Tempest
Tempest6mo ago
how much ram is in your synology?
nwicone
nwiconeOP6mo ago
10GO Okay then I will share all logs and docker compose conf
nwicone
nwiconeOP6mo ago
Here you should have averything 🙂
nwicone
nwiconeOP6mo ago
do you have anything you need ?
Mraedis
Mraedis6mo ago
This doesn't ring a bell for me, I'll ask around 🙂 Here's a more readable format for your log:
sogan
sogan6mo ago
It's an OpenCL driver issue. Probably something to do with Synology kernels being ancient
nwicone
nwiconeOP6mo ago
If you managed to make it work, maybe you could share your docker compose file to compare ?

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