I
Immich•6mo ago
nihues

Generating Thumbnails stuck, need several restart to get failed and finish

Hello, I'm trying to find what is causing thumbnail stuck, every night it restart (missing thumbs?) and get stuck, non generating new files until I unstuck manually (need to do like 50 restarts to finish), any help figuring out where are the problem files? I have log on verbose, but don't get any message about errors and/or witch file is generating thumbnails, tried find on db, but the command from site guide doesn't work (to find files without thumbnails). Compose: https://pastebin.com/KBBkGhVp .env: https://pastebin.com/Q83im1mP
Pastebin
compose - Pastebin.com
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Pastebin
.env - Pastebin.com
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20 Replies
Immich
Immich•6mo ago
:wave: Hey @nihues, Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker compose ps docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy Checklist 1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: I have read applicable release notes. 3. :ballot_box_with_check: I have reviewed the FAQs for known issues. 4. :ballot_box_with_check: I have reviewed Github for known issues. 5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting. 7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
bo0tzz
bo0tzz•6mo ago
Please post the requested info, we can't help without it
nihues
nihuesOP•6mo ago
done, updated first message with compose, env, logs attached, it's a bunch of restarting, there was 1 error and I handled, but it started with ~80 files in line, done several restarts until it starts to go down and fail (it was stuck for ~8h)
nihues
nihuesOP•6mo ago
also new files doesn't update until I finish generating thumbs
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bo0tzz
bo0tzz•6mo ago
This is normal I don't see anything in your logs about thumbnail gen, so either the log file you posted is incomplete or it's not actually set to verbose
nihues
nihuesOP•6mo ago
it is
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nihues
nihuesOP•6mo ago
it finished, clicked on "missing", the only output is this
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nihues
nihuesOP•6mo ago
and this is from jobs, it stuck there:
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bo0tzz
bo0tzz•6mo ago
What's the output of docker ps -a?
nihues
nihuesOP•6mo ago
bo0tzz
bo0tzz•6mo ago
Hmm Are you sure that's all? I was really expecting to see an old immich_microservices
nihues
nihuesOP•6mo ago
yes it is... I was using truecharts (that was on old version 1.102 I think) and moved/migrated to compose on the 1.120 and updated to 1.121 using the compose from site
nihues
nihuesOP•6mo ago
jobs from immich show on htop like these (the stuck ones):
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bo0tzz
bo0tzz•6mo ago
Do you have any really large files in Immich?
nihues
nihuesOP•6mo ago
I have some tif that used for panorama (using hugin), but it's not gigantic (I remember seeing them on immich fine, so probably it's not them). the thing is that I can't find any log about this jobs 😒
bo0tzz
bo0tzz•6mo ago
yeah that's pretty odd You don't have any remote worker or whatever going on?
nihues
nihuesOP•6mo ago
no, it's all on the compose file only, all local no smb, no external folder/library
Alex Tran
Alex Tran•6mo ago
Can you do docker compose down then docker compose up after that click on the generating thumbnail for missing and monitor the log while it perform the job?
nihues
nihuesOP•6mo ago
done, also restarted server, same log
eschmacher
eschmacher•5mo ago
This seems extremely similar to my issue. Mine also doesn't output any errors in the logs when set to verbose, yet one of the threads gets maxed out to 100%. I have verified it has something to do with my external library, but I can't easily narrow down what file(s) are causing this without any proper log output.

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