Level up messages not sending at all

Hii, so I recently added kiai to my server and everything’s set up. The xp works, leaderboard works, custom message is set. But it’s not actually sending the level up message- I’ve checked the leaderboard and I have been levelling up. How do I fix this? Thank you
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5 Replies
EasyThreads
EasyThreads2w ago
Hey @dizzy! Our team will answer your post soon. If this is an issue in your server, make sure you've included your server's ID (This can be found on the /ping command), as well as which users are having this issue. Once your question has been answered, you can mark your question as solved via Right click solution message -> Apps -> ✅ Mark Solution to help others find the solution via Answer Overflow
dizzy
dizzyOP2w ago
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Asleep
Asleep2w ago
Can Kiai access the levels channel?
dizzy
dizzyOP2w ago
Yes it can Idk if this helps but I’ve even made the bot administrator to see if that was the issue
Shadow
Shadow6d ago
I don't see any errors for your server in our logs @dizzy Could you try disabling and reenabling the level up messages and then set yourself to a level higher so it triggers the message Ping me when you do
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