Need Help with My account :(
Hi everyone,
I hope someone here can help or guide me. About 11 months ago, I found out that my PUBG Mobile account was being used by someone from Uzbekistan. They linked an unknown email and phone number to the account. Luckily, I still have access to it through my Facebook.
Recently, I submitted a support ticket to resolve this, but it was denied without a clear explanation. I’m looking for someone from the support team who can assist me in recovering full control of my account and removing unauthorized links.
Any help or advice would be greatly appreciated. Thank you!
I hope someone here can help or guide me. About 11 months ago, I found out that my PUBG Mobile account was being used by someone from Uzbekistan. They linked an unknown email and phone number to the account. Luckily, I still have access to it through my Facebook.
Recently, I submitted a support ticket to resolve this, but it was denied without a clear explanation. I’m looking for someone from the support team who can assist me in recovering full control of my account and removing unauthorized links.
Any help or advice would be greatly appreciated. Thank you!
Solution
Hello, @Vargas:]!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a support request through official support subreddit with your numeric user identification and a detailed description of the issue.
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a support request through official support subreddit with your numeric user identification and a detailed description of the issue.
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