Numbers of Mobile Immich App IOS
Hello,
I think the number of the backup page in immich mobile ios app are not correct
The Total is not correct, it does not give me the number of all
photos
The Backup is no correct as well because it is higher than the Total
And the remainder is always 0, even when uploading images
I have IOS 18.2 and the Immich app up to date
6 Replies
:wave: Hey @Trifásico,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Yep, that's a (long existing) known problem ;)
Can i try to help and fix it?
What information is there right now?
So there is a list to keep track of the duplicated assets, and when the duplicated assets are removed from the device, we don’t have a way to update that list
You can resync the number by going to App Settings > Advanced > clear duplicated and then run the upload again, it will then match
Does the clear duplicated clear the list, or deletes the duplicated images?
What about the remaining to upload?
It clear the duplicated information, not the asset itself
Basically it is a blacklist to avoid keep reuploading files that are reported from the server as duplicated