Immich Mobile App Connectivity
The Immich iOS app can't connect to my server, even though the web UI works fine from Safari.
I have Immich running on Unraid via Docker Compose. I can access the front end from anywhere on my local network, including the browser on my iOS device. Immich has permissions to find devices on my local network. I've tried both the direct IP address and .local URL. Mobile and Server are running the same version of Immich.
What else should I look at to troubleshoot? Does the mobile app access the API on a different port than the main web interface?
13 Replies
:wave: Hey @Peter,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.I will provide additional details later today.
Can you provide the URL you are typing into the mobile app just to verify.
Like copy and paste it so no funky formatting happens
192.168.1.11:2283
if I add http:// or http:// it complains about a malformed URL
iOS Safari can access the front end just fine at 192.168.1.11:2283/photos
So if you copy:
http://192.168.1.11:2283 exactly and try and login it complains?yup
which is why I'm confused
Can you share a screenshot of it just to have bases covered
will do later today. Not currently on my network to test.
Sure when you can
thanks for the fast response! I expected days before anyone looked at the ping lol
We try and be responsive here 🙂
This doesn’t make any sense, you must be entering something wrong
Will wait for screenshot
Welp tried it again and it worked this time
Either it’s a Heisenbug or I’m insane
50/50