10 Replies
:wave: Hey @ZaM,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Yes, using docker bind mounts
https://immich.app/docs/guides/custom-locations
Thanks, does that also work if I want to store it on a different drive?
The virtual filesystem you interact with directly does not even have a concept of drives, so yes
So just to make sure I'm not messing anything up, editing this line would work? - ${BACKUP_LOCATION}: E:\Backup\immich-server\
No
In your compose file you need to
and then define
BACKUP_LOCATION in your .env file, or directly write
oooh I see
Do I need to define the other custom locations or should I just comment them if I'm not using them
or can I leave them uncommented
Locations you don't want to change should be removed or commented
Thanks
Is it normal that it's been over 24h and the folder is still empty? I would assume some backup job would have run and copied data over to it by now
You need to start by selecting a folder to start the backup process, basically in your app you have to tell Immich which folder to backup. See the guide
https://immich.app/docs/install/post-install#step-6---upload-your-library