file upload
Flows that used to work stopped without any changes in the bot.
In the last few days our bot stopped working normally. There wasn't any change in the bot that explain this behavior. We have a self-hosted Typebot, version 2.28.2, same version since September and we observe that the filter component, in some tasks, stopped working and the flow "dies" when arrives in this specific component. I can send you a DM with a video attached showing step by step of a flow that was working since September.
We have noticed this behavior in two cases, onde critical happened today, where created an incident where the bot stopped working for all customers. We didn't have any changes in the bot, one flow stopped to work properly and impacted many customers. We had to disconnect the entire flow to keep the bot available for customers, but we still haven't found any explanation for this specific behavior and error.
Please, guide us on how to investigate or fix this issue. Thank you
In the last few days our bot stopped working normally. There wasn't any change in the bot that explain this behavior. We have a self-hosted Typebot, version 2.28.2, same version since September and we observe that the filter component, in some tasks, stopped working and the flow "dies" when arrives in this specific component. I can send you a DM with a video attached showing step by step of a flow that was working since September.
We have noticed this behavior in two cases, onde critical happened today, where created an incident where the bot stopped working for all customers. We didn't have any changes in the bot, one flow stopped to work properly and impacted many customers. We had to disconnect the entire flow to keep the bot available for customers, but we still haven't found any explanation for this specific behavior and error.
Please, guide us on how to investigate or fix this issue. Thank you
