Novu•13mo ago

Help with /v1/messages API: Stats for Email, SMS, and WhatsApp Always False

How can we get delivery and engagement stats (seen, delivered, read) for email, SMS, and WhatsApp? I tried using the /v1/messages API with the transaction ID, but the keys like seen, read, and archived are always false. Is there any Other api available

Novu_Bot•12/5/24, 9:06 AM

@Dhiraj, you just advanced to level 1!

Pawan Jain•12/5/24, 10:46 AM

@Dhiraj

seen, read, and archived states are available for in-app messages only

Tomer Barnea•12/6/24, 2:43 PM

Hi @Dhiraj can you share the use case you are looking to implement, and where does engagement stats plays a part in that?

DhirajOP•12/9/24, 5:26 AM

Hi, @Tomer Barnea We wanted to check the effectiveness of communication being sent via any workflow be it message or channel, it will help us determine right channel or template to use for further communication.

Tomer Barnea•12/9/24, 6:46 AM

Hi @Dhiraj thanks for sharing. Are you looking to do that on a global level, or per individual? When you say right channel, is this based on view/click interactions?

DhirajOP•12/9/24, 2:17 PM

@Tomer Barnea yes correct, based on those values we can able to see which channel is effective for communication

Tomer Barnea•12/10/24, 10:24 AM

@Dhiraj in the activity feed you can filter by subscriber, but I don't belive this is what you are looking for, it's mostly for debugability. Would you have a process to check all the individual subsribers you have, or would want to see the overall trend? Would you look for something like auto channel selection/recommendation based on previous interactions?

Help with /v1/messages API: Stats for Email, SMS, and WhatsApp Always False

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