Help With Evil Within 2

I was playing Evil Within 2 for revious few hours and decided to take a leave but now all it says that this..
Any idea how to fix this??

HeroicBotAPP•12/6/24, 9:13 AM

To help you, we need a game log. Please see the following images on how to get it.

technical-ivoryOP•12/6/24, 9:14 AM

awake-maroon•12/6/24, 1:42 PM

you say it was working before and now it's not, did anything change?

technical-ivoryOP•12/7/24, 4:58 AM

Idk it randomly poped up that notification

technical-ivoryOP•12/7/24, 4:59 AM

I have uninstalled heroic and going to reinstall it

technical-ivoryOP•12/7/24, 4:59 AM

but if this problem shows up again can I dm you?

awake-maroon•12/7/24, 12:50 PM

no DMs, the idea is for support threads to happen in public cause they can help other users with the same issue