iOS Live Photo Backup Bug
Hello - I have some live photos on iOS that aren't backing up. Couple handful of photos won't backup at all.
Photos app - shows 1 single photo with live photo
Immich iOS app - shows 2 separate files - 1 photo and 1 video
Immich web app - shows 1 video file
It is not every single live photo that has an issue it is more like 1 in 100. Seems random which photo fails. Any suggestions on how to resolve or fix these ones that are broken and won't upload?
Current work around is to delete the video file from Immich web and reupload the image from Immich iOS app. This is difficult as there isn't an easy to find the broken live photo uploads. You just have to scroll and look for images that haven't been backed up right next to a 1-2 sec video file in Immich iOS
7 Replies
:wave: Hey @QuiGonLeong,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Is this an issue I need to submit on github?
Have you tried 5.?
Sorry, what does this mean?
In the bot's checklist step 5
That you ticked off
Yes to the local IP in the app