I
Immich•5mo ago
SJ

Update or clean install v1.122.1: password authentication failed for user "postgres"

Things were working fine, started facing this error after updating to v1.122.1. Haven't done any changes. Decided to do a fresh install by deleting all images, containers, volumes pruned, deleted stack and recreated. Still stuck with same issue. Attached docker compose, env and the server log files. Please help, thanks in advance!
19 Replies
Immich
Immich•5mo ago
:wave: Hey @SJ, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
SJ
SJOP•5mo ago
Please let me know if more details are needed. I've also tried changing username to something else, the error message still shows "postgres". I'm on portainer if it helps.
Daniel
Daniel•5mo ago
I'm assuming you started postgres and then later changed the password?
SJ
SJOP•5mo ago
Thanks for responding @Daniel . I did not do any changes on the fresh install, the initial setup itself is failing now with this error.
Daniel
Daniel•5mo ago
You're starting from scratch, right?
SJ
SJOP•5mo ago
Yes, I've cleared everything and started fresh. I'm on synology NAS, setup immich on portainer stack.
Daniel
Daniel•5mo ago
Then just docker compose down the stack, delete the content of the postgres folder and start it up again
SJ
SJOP•5mo ago
Thanks! Let me try it and get back to you. A small clarification please. As I'm on portainer, the corresponding approach is stop all the containers in the stack, delete the postgres folder content and then re-deploy the stack? Should i also delete the postgres container?
Daniel
Daniel•5mo ago
You don't need to ping me with every message :) (1) Yes. (2) You don't need to
SJ
SJOP•5mo ago
Sorry, a bad habit 🙂 Stopped the stack, deleted the volume folder content, redeployed. I'm still seeing the same error in immich_server logs. Error logs are same as the initial log file I've attached.
Daniel
Daniel•5mo ago
Oh hold on why have you even defined DATABASE_URL in your compose file? In general the environment on the immich server is like very weird
SJ
SJOP•5mo ago
I think i found this piece on one of the forums while searching to enable hardware acceleration. environment: - NODE_ENV=production - DATABASE_URL=postgresql://${DB_USERNAME}:${DB_PASSWORD}@database/${DB_DATABASE_NAME} - TRANSCODE_HWACCEL=quicksync
Daniel
Daniel•5mo ago
That is like completely wrong Sounds like haluscinating AI to me 😅 https://immich.app/docs/install/portainer Please refer to the official install guide
SJ
SJOP•5mo ago
Oh boy! Alright, let me start fresh again 😆
Daniel
Daniel•5mo ago
Sorry :/
SJ
SJOP•5mo ago
My mistake anyways! Is it recommended to setup everything at once? Or can I first do the basic setup and add hardware acceleration at a later point of time?
Daniel
Daniel•5mo ago
That literally doesn't matter at all for Immich So you can absolutely take it slow :)
SJ
SJOP•5mo ago
Finally! You are the savior Daniel, I owe you one 🙂 Things are fine again, got to go through one more round of TBs of data scan, but it's worth it! Learned something new today. My mistake was considering something outside the official documentation to setup immich on Portainer (Also missed env_file: stack.env).(face_palm) 😫
Daniel
Daniel•5mo ago
Awesome, glad you got it all sorted! :D And yeah, not referring to the official documentation is often times a rather bad idea :P

Did you find this page helpful?