Unable to access Immich web interface. Error 500
Preface: I'm running Immich on a raspberry pi 4 using docker compose. I've uploaded over 13,000 photos and videos already using immich-go from my windows PC. There was a point where immich-go crashed, but I was still able to access the web interface afterwards.
Current issue: I'm unable to access the web interface and I get the following pop up that won't let me get past it on the web interface. It looked like it was running a couple of administrative jobs such as the smart search, face detection, and facial recognition before I was unable to access it.
I've attached an image of what the web interface error looks like as well as the logs for the server and database.
8 Replies
:wave: Hey @tigrjas,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.can you provide docker-compose and .env file
Yes! Sorry forgot to add
look like your usb mount is having issue
I highly suggest putting the DB_DATA_LOCATION on the OS drive, putting it on the usb drive is prone to corrupt the database
Okay. Sorry if its a beginner question, but how do I do that?
Would it be like changing it to this
DB_DATA_LOCATION=/?
And also should I delete the database in the usb drive?you should perform backup/restore step first from the
UPLOAD_LOCATION/backups and make sure everything is starting up fine first before deleting the databaseI got everything working again thank you Alex!