iOS app marks Recents as NOT on device after app reinstall
I'm a happy Immich user since at least 1 year from now. 1 week ago I noticed that the app on iOS came with 6GB of data. I guess that it was due to many interrupted upload attempts when I was in Vietnam with unstable internet connection. So, since all my recents media album was fully uploaded to my synology NAS, I decided to uninstall and reinstall the application. Unfortunately, even if all the content is retrieved and shown correctly (timeline, etc), all the photos from Recents have the empty cloud icon, meaning the they are in the server but not found on the device (which is not, I can confirm obv). If I go to the library section, the only album shown under "On my device" is the "Whatsapp" album, which, again, is not true. The photos and videos that you see in the image with the cloud with the tick, are the ones that resides on my device, but under the Whatsapp album. I tried pretty much every settings available on the mobile app and the server, without success. I really don't know where to look.
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:wave: Hey @Matteo Giordano,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Troubleshooting steps: I tried to clear cached data, and reinstall multiple times, even after phone reboot. And pretty much every combination of settings both on the mobile app and on the server-side. Also, I tried running all the jobs, just in case.
No recent changes, just deleted and re-installed the application
Can you check permission?
see if you give the app full permission
Given the app full access to the library, as well as background update and everything
In all attempts, the same
alright
can you go to the app album selection for backup and take a screenshot?
Sorry for the Italian language
so all of the photos are uploaded
and in the timeline, some of the photos are supposed to have a check mark but are not, correct?
Yes, before the uninstall-reinstall all the photos had the check mark, as expected
If I take a new photo, it slowly appear into immich, it is detected as new, and it id backed up, BUT no check mark again
If I take or save a pic from whatsapp instead, it is recognised, uploaded and then the symbol is with checkmark meaning that I have full control on that content from the immich app (e.g., If I Want to delete it from immich)
Can you delete the app and reinstall again? after that, select the recent album for backup. Then on the Photos page, wait a bit until the initial hashing of your library is done (circular spinner) at the bottom
Ok, doing now
That spinner, right?
Correct
Ok, apparently that was the trick. In my previous attempts I just didn’t let this process end, or just didn’t let it to complete with the app open.
However, how is possible that 26GB are used on the local device?
What data does Immich need to store on device?
Yes, if you are using iCloud and have optimized storage turned on. Immich will need to pull them down to work correctly
And duplicate them together with Photo itself?
No, it should not be duplicated