Updated docker Immich now unreachable
Hi
I updated my Immich today running on a VM on Proxmox but it is no longer reachable.
Can someone help please? Any other information you need?
Thanks
26 Replies
:wave: Hey @robbacon,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Well, literally everything asked by the bot, but most importantly, did you read the breaking changes?
Filesystem Size Used Avail Use% Mounted on
/dev/mapper/pve-vm--101--disk--1 1.6T 545G 952G 37% /
none 492K 4.0K 488K 1% /dev
udev 6.3G 0 6.3G 0% /dev/tty
tmpfs 6.3G 0 6.3G 0% /dev/shm
tmpfs 2.6G 416K 2.6G 1% /run
tmpfs 5.0M 0 5.0M 0% /run/lock
overlay 1.6T 545G 952G 37% /var/lib/docker/overlay2/d1731332fa75e29d476855476b02ea4df16fb1471809ddd87fda9acb251b89e1/merged
overlay 1.6T 545G 952G 37% /var/lib/docker/overlay2/ee26969ba50e2a69edbbdb130583aec94a4765deb06498d25b288c056a99fa06/merged
overlay 1.6T 545G 952G 37% /var/lib/docker/overlay2/965a3fb72dffdde7972ead5e6e6a8b8adbd1eaa3b971d0f2abc38a89e5463855/merged
overlay 1.6T 545G 952G 37% /var/lib/docker/overlay2/babcac1f2170aadad43a9a74cb974ac8bd855bcf2e1c67ce3ddac6aa0c0c3680/merged
I've updated lots of times before but this has not worked. How do I send the log files please?
So that's a no
Start with the compose for me
like the docker-compose.yaml
Bear with me as I'm not a tech expert!
How do I send you the docker-compose.yaml details?
you open the file and copy paste it here?
I'll save you the trouble
It's probably the 2283:3001 change
read this https://github.com/immich-app/immich/discussions/13459 specifically 1. Port Alignment
How do I open the file in ProxMox?
How did you install/update in the first place?
Go into the console section on proxmox for the VM and enter the code on your website
docker compose pull && docker compose up -d
I see
vim docker-compose.yaml will work for editing, but really what you want is to get the latest version of the compose-bash: vim: command not found
In the case of latest that will be 1.122.2 so
curl https://github.com/immich-app/immich/releases/download/v1.122.2/docker-compose.yml -Oroot@Immich-docker:~/immich-app# curl https://github.com/immich-app/immich/releases/download/v1.122.2/docker-compose.yml -O
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0curl: (6) Could not resolve host: github.com
lol wat
does your VM have any internet at all 😛
does this look like the network is not working
Yep
just
ping 8.8.8.8 in your VM and see what that doesnothing on that VM but works on others I have
Shall I remove the network device on this VM and add it again?
hit it with a
service network restart or somethingFailed to restart network.service: Unit network.service not found.
ffs
lol
idk what the service is actually called for your VM specifically
might be Networking (capital matters)
might be Network-Service
who knows
No idea
Sorry as this is not an immich issue
I have updated again and can now ping, but still doesn't work. I edited the docker.yml file as instructed but no luck
GNU nano 7.2 docker-compose.yml
WARNING: Make sure to use the docker-compose.yml of the current release: https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - 2283:2283 depends_on: - redis - database restart: always volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env depends_on: - redis - database restart: always immich-machine-learning: container_name: immich_machine_learning [ Read 71 lines ] ^G Help ^O Write Out ^W Where Is ^K Cut ^T Execute ^C Location M-U Undo ^X Exit ^R Read File ^\ Replace ^U Paste ^J Justify ^/ Go To Line M-E Redo can you help please?
WARNING: Make sure to use the docker-compose.yml of the current release: https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - 2283:2283 depends_on: - redis - database restart: always volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env depends_on: - redis - database restart: always immich-machine-learning: container_name: immich_machine_learning [ Read 71 lines ] ^G Help ^O Write Out ^W Where Is ^K Cut ^T Execute ^C Location M-U Undo ^X Exit ^R Read File ^\ Replace ^U Paste ^J Justify ^/ Go To Line M-E Redo can you help please?
You need to include a lot more info. Compose (the full file, not a copy paste like this), .env, logs from all containers to start with.
got it working. Just copied the docker compose file on your github and it worked