Migration of Immich from TrueNAS scale to Kubernetes Cluster - Error loading images
I have migrated from TrueNAS Scale, backing up both the postgres db and the folders library, uploads & profile.
I have been able to successfully sign in after the migration however all images are showing error loading image.
Could you please assist to advise on this?
I would appreciate any assistance that is able to be provided.
Thank you.
9 Replies
:wave: Hey @itconstruct,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Since you haven't backed up encoded-videos and thumbs, you need to re-generate those again
This was going from 1.119.1 to 1.121.0. I will shortly upgrade to latest but doubt this is issue is specific to the version.
OK will do thats just via the tasks right?
Yup
Hit "all" for generate thumbnals and trancode video
but shouldnt the file show up when you click on one of the images though even without the thumbnail?
When you click on it we also show you the thumbnail
Unless you zoom in
OK I tested this theory by downloading a recent image and it shows ok after being downloaded.
I am soo happy to hear its all working ok and I need to run all the jobs 🙂
Thank you for your help.
I will get all the jobs run and recheck immich status again tomorrow
Immich successfully moved and working. I didn't find the documentation easy to follow as I'm using kubernetes not docker but was able to adapt.
The Borg backup stuff was even more confusing.
But now it's moved i have cnpg db backup and will backup the profile, library and uploads directories folders as that's the minimum required to get immich running again 😀
Yeah, the docs are definitely not targeted at k8s users 😅
Thanks again. I'm now off truenas apps with their lack of communication and direction with the community it forced me to move to a more mature offering and configuration. I now use talos with truecharts and have an infra as code setup. It was worth the effort of moving