This keeps happening over and over again, I don't understand the problem.
Solution
Feel free to contact the in-game customer service if you have any questions.
If your question is not answered after receiving a response from them, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.