Android App [play store] Won't Update
It downloads from Google Play but fails to install as per the pictures.
48 Replies
:wave: Hey @m0nky,
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References
- Container Logs:
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- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
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Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
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4. :ballot_box_with_check: reviewed Github for known issues.
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6. :ballot_box_with_check: uploaded the relevant information (see below).
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:I'm not sure there's anything we can fix on our end there
At the very least we need specific information about your phone
Model? Running a custom OS? Anything else that's special? Did you have that in the past with some other app? Are you running out of storage? etc
- Samsung S23 Ultra
- No other apps have the issue
- Stock OS
- 232gb storage available
Have you tried restarting your phone?
I have, yes.
Is the link in the error message helpful?
Nope, in true Google fashion, it's very unhelpful.
https://support.google.com/googleplay/answer/14122894?hl=en&error=6004&ctx=app.alextran.immich&isid=1dkAMxowTaGFVBXQuiWhSg&visit_id=638698999784898616-2761872168&p=fix_download_install&rd=1
Fix problems downloading apps with basic troubleshooting steps - Go...
Try the steps below if: Your downloads and app updates get stuck and won’t finish. You can’t download or install apps or games from the Google Play Store. You can’t download books or other con
Annoying
Is there an available system update?
Good question, but no, fully updated.
Hmmm
Then I have no idea tbh
Ouch
I'd probably try looking for reddit posts or something, surely there must be some person on the internet who also ran into this at some point
So this isn't a typical issue that's been seen before?
Oh no
I am like 99% certain it's not an Immich specific issue
Damn
Very weird as it is only the immich app.
Agreed
Maybe a mobile dev will have an idea when they see this thread
It's been happening for a long time.
But we've never had anyone else with those issues
Just didn't have time to support it until now.
I see
The first time it happened, I uninstalled and reinstalled the app, and it broke my server.
Did you try uninstalling and re-installing the app?
Huh?
Let me think how to explain.
It kind of couldn't connect to the server basically and uploaded everything on my phone again.
Oh yeah, it will try to upload all assets again
Yeah
And realize that they already exist
That's unavoidable
What would happen if i installed github version on top of the android version?
I think you'd end up with two apps
Ouch
And then it'd essentially be the same as uninstalling and installing the app again from the playstore
Okay, hopefully one of the android devs can offer some help.
Yeah, I'd hope/wait for that
If I were you I'd expect to re-install the app though
Which imo isn't a huge issue either. (Is it?)
I don't think there are even any relevant logs, are there?
I have literally no clue where you'd find those
I'd have to google that as well just like you 😅
Just a PIA it trying to reupload like 512gb of files again.
Well it's not actually uploading them
But it'll take some time for sure
If i install github version on top, but connect to the same server, is it going to get confused?
Well Immich doesn't care how many clients/apps connect to the server
How android handles that, 🤷
Re-installed the app?
Nope, updated via obtainium
Should I leave the issue here in case the android dev wants to have a look at what happened or close it?
Actually updated, or do you have two apps now?
Updated
Yeah, you can leave it open
Oh that's nice!
Yep
It will be interesting to see what happens when the next version is released.
Could have been a version specific issue I suppose.
Mhm
You probably downloaded as apk previously
Remove the current version then download the Playstore version or use Obtainium to get the APK version on our release
I ran into this same issue. using Obtainium now let me install/update the app