fair-rose

Can't launch games

I don't use Heroic Games Launcher particularly often, but it's mostly there to give me a way to play Epic games on Ubuntu. A few weeks ago I added a non-Epic game to Heroic. I've come back to try a new game available Epic offered for free, only to find that not only will this game not launch, but none of the games in the launcher work (including the non-Epic game that was fine previously). Regardless of the game launched or version of wine used I get some variation of the included log: I have tried at least the following solutions: - rebooting my computer - rebooting my computer with system updates - reinstalling heroic through flatpak - installing an alternate version of wine in hopes of at least a new error - installing a different game in hopes of at least a new error - chanting "Ia! Ia! The Black Goat of the Woods with a Thousand Young!" My steam launcher still appears to be running games that would require Wine without any issues, so I assume it's not just my computer rejecting Wine entirely

(21:13:47) INFO:    [Backend]:          Launching The Lord of The Rings Return to Moria (8e4f8dc250364e30aef276555bba1734)
(21:13:47) INFO:    [Backend]:          Checking if wine version exists: Wine - Wine-GE-latest
(21:13:47) INFO:    [Backend]:          Preventing machine to sleep
(21:13:47) INFO:    [Backend]:          Checking if wine version exists: Wine - Wine-GE-latest
(21:13:47) INFO:    [Backend]:          Checking if wine version exists: Wine - Wine-GE-latest
(21:13:47) INFO:    [Backend]:          Checking if wine version exists: Wine - Wine-GE-latest
(21:13:47) DEBUG:   [Backend]:          Running Wine command: wineboot --init
(21:13:48) INFO:    [DXVKInstaller]:    installing dxvk on... /home/alexander/Games/Heroic/Prefixes/default/The Lord of The Rings Return to Moria
(21:13:48) INFO:    [DXVKInstaller]:    dxvk already installed!

(21:13:47) INFO:    [Backend]:          Launching The Lord of The Rings Return to Moria (8e4f8dc250364e30aef276555bba1734)
(21:13:47) INFO:    [Backend]:          Checking if wine version exists: Wine - Wine-GE-latest
(21:13:47) INFO:    [Backend]:          Preventing machine to sleep
(21:13:47) INFO:    [Backend]:          Checking if wine version exists: Wine - Wine-GE-latest
(21:13:47) INFO:    [Backend]:          Checking if wine version exists: Wine - Wine-GE-latest
(21:13:47) INFO:    [Backend]:          Checking if wine version exists: Wine - Wine-GE-latest
(21:13:47) DEBUG:   [Backend]:          Running Wine command: wineboot --init
(21:13:48) INFO:    [DXVKInstaller]:    installing dxvk on... /home/alexander/Games/Heroic/Prefixes/default/The Lord of The Rings Return to Moria
(21:13:48) INFO:    [DXVKInstaller]:    dxvk already installed!

3 Replies

fair-roseOP•6mo ago

(21:13:48) INFO:    [DXVKInstaller]:    installing vkd3d on... /home/alexander/Games/Heroic/Prefixes/default/The Lord of The Rings Return to Moria
(21:13:48) INFO:    [DXVKInstaller]:    vkd3d already installed!
(21:13:49) ERROR:   [Backend]:          AggregateError: 
    at internalConnectMultiple (node:net:1117:18)
    at internalConnectMultiple (node:net:1185:5)
    at Timeout.internalConnectMultipleTimeout (node:net:1711:5)
    at listOnTimeout (node:internal/timers:575:11)
    at processTimers (node:internal/timers:514:7)
(21:13:49) INFO:    [Backend]:          Stopping Display Power Saver Blocker
(21:13:49) INFO:    [Frontend]:         Refreshing legendary Library
(21:13:49) INFO:    [Legendary]:        Refreshing library...
(21:13:49) INFO:    [Legendary]:        Refreshing Epic Games...
(21:13:49) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary list --third-party
(21:13:49) INFO:    [Backend]:          Stopping Power Saver Blocker
(21:13:52) INFO:    [Legendary]:        Game list updated, got 189 games & DLCs

(21:13:48) INFO:    [DXVKInstaller]:    installing vkd3d on... /home/alexander/Games/Heroic/Prefixes/default/The Lord of The Rings Return to Moria
(21:13:48) INFO:    [DXVKInstaller]:    vkd3d already installed!
(21:13:49) ERROR:   [Backend]:          AggregateError: 
    at internalConnectMultiple (node:net:1117:18)
    at internalConnectMultiple (node:net:1185:5)
    at Timeout.internalConnectMultipleTimeout (node:net:1711:5)
    at listOnTimeout (node:internal/timers:575:11)
    at processTimers (node:internal/timers:514:7)
(21:13:49) INFO:    [Backend]:          Stopping Display Power Saver Blocker
(21:13:49) INFO:    [Frontend]:         Refreshing legendary Library
(21:13:49) INFO:    [Legendary]:        Refreshing library...
(21:13:49) INFO:    [Legendary]:        Refreshing Epic Games...
(21:13:49) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary list --third-party
(21:13:49) INFO:    [Backend]:          Stopping Power Saver Blocker
(21:13:52) INFO:    [Legendary]:        Game list updated, got 189 games & DLCs

oh, I guess you might also want the log for when I launch heroic

(21:36:44) INFO:    [Legendary]:        Legendary location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary
(21:36:44) INFO:    [Gog]:              GOGDL location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl
(21:36:44) INFO:    [Connection]:       Connectivity: check-online
(21:36:44) INFO:    [Connection]:       Pinging external endpoints
(21:36:44) INFO:    [Gog]:              Checking for existing gog manifests
(21:36:44) WARNING: [Backend]:          Failed to register protocol with OS.
(21:36:44) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary --version
(21:36:44) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json --version
(21:36:44) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/nile_config /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/nile --version
(21:36:44) INFO:    [Connection]:       Connectivity: online
(21:36:44) ERROR:   [Gog]:              Unable to syncQueued playtime, userData not present
(21:36:44) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth

(21:36:44) INFO:    [Legendary]:        Legendary location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary
(21:36:44) INFO:    [Gog]:              GOGDL location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl
(21:36:44) INFO:    [Connection]:       Connectivity: check-online
(21:36:44) INFO:    [Connection]:       Pinging external endpoints
(21:36:44) INFO:    [Gog]:              Checking for existing gog manifests
(21:36:44) WARNING: [Backend]:          Failed to register protocol with OS.
(21:36:44) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary --version
(21:36:44) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json --version
(21:36:44) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/nile_config /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/nile --version
(21:36:44) INFO:    [Connection]:       Connectivity: online
(21:36:44) ERROR:   [Gog]:              Unable to syncQueued playtime, userData not present
(21:36:44) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth

(21:36:44) INFO:    [Backend]:          
System Information:
CPU: 8x Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
Memory: 16.52 GB (used: 5.65 GB)
GPUs:
  GPU 0:
    Name: Intel Corporation Iris Plus Graphics G7
    IDs: D=8a52 V=8086 SD=09e0 SV=1028
    Driver: i915
OS: Ubuntu 22.04.5 LTS (Jammy Jellyfish) (linux)
The current system is not a Steam Deck
We are running inside a Flatpak container
Software Versions:
  Heroic: 2.15.2 Emeth
  Legendary: 0.20.36 Urban Flight (Heroic)
  gogdl: 1.1.2
  comet: comet 0.1.2
  Nile: 1.1.2 Will A. Zeppeli
(21:36:44) INFO:    [Frontend]:         Refreshing undefined Library
(21:36:44) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(21:36:44) INFO:    [Legendary]:        Refreshing library...
(21:36:44) INFO:    [Legendary]:        Refreshing Epic Games...
(21:36:44) INFO:    [Backend]:          Frontend Ready
(21:36:44) INFO:    [Backend]:          AreWeAntiCheatYet data downloaded
(21:36:45) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary list --third-party
(21:36:45) INFO:    [Backend]:          Checking for current version changelog
(21:36:46) INFO:    [Winetricks]:       Downloading Winetricks
(21:36:48) INFO:    [Legendary]:        Game list updated, got 189 games & DLCs
(21:36:48) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(21:36:48) INFO:    [Legendary]:        Checking for game updates: LEGENDARY_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary list --third-party
(21:36:49) INFO:    [WineDownloader]:   Updating wine versions info
(21:36:49) INFO:    [WineDownloader]:   Fetching upstream information...

(21:36:44) INFO:    [Backend]:          
System Information:
CPU: 8x Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
Memory: 16.52 GB (used: 5.65 GB)
GPUs:
  GPU 0:
    Name: Intel Corporation Iris Plus Graphics G7
    IDs: D=8a52 V=8086 SD=09e0 SV=1028
    Driver: i915
OS: Ubuntu 22.04.5 LTS (Jammy Jellyfish) (linux)
The current system is not a Steam Deck
We are running inside a Flatpak container
Software Versions:
  Heroic: 2.15.2 Emeth
  Legendary: 0.20.36 Urban Flight (Heroic)
  gogdl: 1.1.2
  comet: comet 0.1.2
  Nile: 1.1.2 Will A. Zeppeli
(21:36:44) INFO:    [Frontend]:         Refreshing undefined Library
(21:36:44) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(21:36:44) INFO:    [Legendary]:        Refreshing library...
(21:36:44) INFO:    [Legendary]:        Refreshing Epic Games...
(21:36:44) INFO:    [Backend]:          Frontend Ready
(21:36:44) INFO:    [Backend]:          AreWeAntiCheatYet data downloaded
(21:36:45) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary list --third-party
(21:36:45) INFO:    [Backend]:          Checking for current version changelog
(21:36:46) INFO:    [Winetricks]:       Downloading Winetricks
(21:36:48) INFO:    [Legendary]:        Game list updated, got 189 games & DLCs
(21:36:48) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(21:36:48) INFO:    [Legendary]:        Checking for game updates: LEGENDARY_CONFIG_PATH=/home/alexander/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary list --third-party
(21:36:49) INFO:    [WineDownloader]:   Updating wine versions info
(21:36:49) INFO:    [WineDownloader]:   Fetching upstream information...

(21:36:49) INFO:    [Backend]:          Starting the Download Queue
(21:36:50) INFO:    [WineDownloader]:   wine versions updated
(21:36:51) DEBUG:   [Legendary]:        Update is available for d68f964c809145b682e1d768aa126f31: 1.1.7 != 1.2.3.1
(21:36:51) INFO:    [Legendary]:        Found 1 game to update

(21:36:49) INFO:    [Backend]:          Starting the Download Queue
(21:36:50) INFO:    [WineDownloader]:   wine versions updated
(21:36:51) DEBUG:   [Legendary]:        Update is available for d68f964c809145b682e1d768aa126f31: 1.1.7 != 1.2.3.1
(21:36:51) INFO:    [Legendary]:        Found 1 game to update

It seems the issue was Use GameMode had been autoenabled

genetic-orange•6mo ago

You need to post game logs

HeroicBot•6mo ago

To help you, we need a game log. Please see the following images on how to get it.

Gaming

Programming

Can't launch games

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