Immich•5mo ago

Can't upload a video, upload hangs forever

Hello everyone! I have set up Immich for myself and my parents, but a video (size of 640.96 MB) from my father's phone isn't able to be uploaded, and the entire upload process gets stuck. The error in the logs is:

[Nest] 266  - 12/19/2024, 1:06:26 AM    WARN [Api:FileUploadInterceptor] Request error while uploading file, cleaning up
[Nest] 266  - 12/19/2024, 1:06:26 AM    WARN [Api:FileUploadInterceptor] Error: aborted

[Nest] 266  - 12/19/2024, 1:06:26 AM    WARN [Api:FileUploadInterceptor] Request error while uploading file, cleaning up
[Nest] 266  - 12/19/2024, 1:06:26 AM    WARN [Api:FileUploadInterceptor] Error: aborted

What can I do? (He is on Android, app version 1.123.0 build 172)

14 Replies

Immich•5mo ago

:wave: Hey @Legion, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

Zeus•5mo ago

Hello, what is the URL being used in the mobile app?

LegionOP•5mo ago

It's a domain that's being translated to a local ip when under the home's wifi Immich is behind Traefik

Zeus•5mo ago

This is probably due to a traefik or networking configuration issue Immich is not known to have any problems with large videos You should look into the max body size and timeouts

LegionOP•5mo ago

I don't know if it's particularly the size of the file the point of the issue, I mentioned it because it takes (relatively) a long time to transfer each time so I noticed it more

LegionOP•5mo ago

https://doc.traefik.io/traefik/middlewares/http/buffering/ You mean this? I never changed it, but it's default is 0, which I believe means without limit

Traefik Buffering Documentation - Traefik

The HTTP buffering middleware in Traefik Proxy limits the size of requests that can be forwarded to Services. Read the technical documentation.

Zeus•5mo ago

I’m not sure since I don’t use traefik I just know when we see these issues it’s always been related to the network / proxy in some way

LegionOP•5mo ago

I'm setting the label right now as we speak, let me see if it solves the issue (is 5368709120 a reasonable byte size?) Same thing Let me try bypassing traefik and putting ip:port It seems to have worked (even tho now it's at 100% for a while and the button below is still "Cancel" - I have it in Italian so I'm not sure if it's the same)

Zeus•5mo ago

If it’s the last file I think it just shows that

LegionOP•5mo ago

Okay I invested some time and configured nginx as a proxy, let's see if in the future it does the same thing, in the meanwhile: thank you 🙂

harleyquinn•5mo ago

my experience with large file upload failing is also because of the reverse proxy, I used nginx, problem is fixed after adding client_max_body_size

LegionOP•5mo ago

Uhm I might have another issue here, sadly My immich is hosted on Unraid, and I'm trying to use dockge to handle its docker-compose file (instead of the "main" plugin for docker-compose files, as I always found it abysmal) (I also used the monolithic single-image container but tonight I wanted to switch to the "normal" one) Immich was working fine until I switched the network to get that behind nginx (my network is called web-proxied for reference) Apparently it started giving errors about redis' lack of authentication:
immich_server | ReplyError: NOAUTH Authentication required. immich_server | at parseError (/usr/src/app/node_modules/redis-parser/lib/parser.js:179:12) immich_server | at parseType (/usr/src/app/node_modules/redis-parser/lib/parser.js:302:14) { immich_server | command: { name: 'info', args: [] } immich_server | }
immich_server | ReplyError: NOAUTH Authentication required. immich_server | at parseError (/usr/src/app/node_modules/redis-parser/lib/parser.js:179:12) immich_server | at parseType (/usr/src/app/node_modules/redis-parser/lib/parser.js:302:14) { immich_server | command: { name: 'info', args: [] } immich_server | }
Any ideas? Nevermind, I was stupid and I forgot I had another instance of Redis in the same network so I just added the correct hostname to the .env file

harleyquinn•5mo ago

🤣 error message seems to indicate problem with redis indeed

LegionOP•5mo ago

Yeah bad case of bad memory haha

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Can't upload a video, upload hangs forever

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