Filename and path with non ASCII characters not scanned
Hi, I am from Czechia and I have a lot of photos and folders named with non ASCII characters like ěščřžýáíé. If there are some of these charaters in folder name, it's just ignored and not picked up by Immich at all. If these characters are in filename, there is an error like this:
ERROR [Microservices:LibraryService] File not found: /photo/2016/2016-02-18 Da?�k j�delna.jpg
I set location in env to TZ=Europe/Prague and I am using latest v1.123.0
8 Replies
:wave: Hey @polach,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Hello, what operating system are you using and what is the filesystem of the external library?
Hi, I am running it on Ubuntu 24.04, external library is mounted through SMB from Synology (btrfs)
As far as I know immich handles these characters in external libraries with no issue. I suspect a SMB issue
You can test with a locally mounted folder
You were right, when I upload an image with these characters straight to Immich, it is picked up just fine, but it's because original filename was changed by Immich 😕
FIY this is the same file that threw previous error
That's just the default storage path, you can enable the storage template to normalize the filenames
but I meant to test it with a local external library, on the same filesystem
Yeah, I know, I think the problem is that SMB/CIFS mount. When I create file with those characters manualy, it shows them correctly, but not on that mount 😕 I tryied to set iocharset for that mount, but that happens to be unknown parameter for CIFS mount for some reason..
I have the same folder mounted on another linux machine with same locale settings and there it is showing up correctly and I cannot find much of a difference between these mounts
Problem solved, I needed to run this command on my Immich server
sudo apt install --no-install-recommends linux-image-extra-virtual
Thanks for help @Zeus , much appreciated